Items that qualify for a free / easy return:

• Defective, damaged, or mis-shipped items (wrong product, wrong variant, wrong quantity). Amzrover pays 100% of return shipping and issues a full refund or free replacement.
• Sealed / unused items with all tags, packaging, and included accessories intact. Products must show no signs of wear, wash, modification, animal hair, smoke odor, stains, or damage from misuse.
• Gift items — returned together with the original gift receipt or order confirmation.

Items that CANNOT be returned:

• Perishable goods (including food, snacks, supplements with broken safety seals, cosmetics whose hygiene seal has been removed).
• Custom, personalized, made-to-order, or engraved items (unless defective upon arrival).
• Downloadable digital products (software keys, e-books, digital gift cards, printable downloads).
• Clearance / Flash-Sale / "Final Sale" items clearly marked as non-returnable at checkout.
• Intimate apparel, swimwear, or underwear with the hygiene seal removed or no longer attached.

Send an email to support@amzrover.com with the following information. Incomplete requests may delay your RMA response.

1. Your order number (starts with AMZ-xxxxxxxxx)
2. Item SKU or product name (which item(s) you are returning)
3. Reason for return (damaged, defective, wrong item, doesn't fit, quality, other)
4. 2–4 clear photos showing the issue (for defective / damaged / wrong-item cases). For "buyer remorse" returns, no photos are required — just state "changed my mind".
5. Your preference: Full Refund, Store Credit, or Exchange (if available).

After review, our support team will send you a pre-paid USPS return label for USA customers. International customers will receive a return address with specific shipping instructions and any relevant cost discounts. Packages without a valid RMA # written on the outside of the box may be refused by the warehouse and returned to sender at the buyer's expense.

• Return transit: 3–10 business days after you hand the parcel to the carrier.
• Warehouse inspection: completed within 2–3 business days of arrival.
• Refund issued: immediately after inspection is confirmed (usually same day). It may then take an additional 5–10 business days before the funds appear on your bank / card statement — processing times vary by your card issuer or payment provider (PayPal, Klarna, Apple Pay, etc.).
• Exchanges: replacement item ships from the warehouse within 2–4 business days of return inspection, and a new tracking number is emailed to you automatically.
• Store credit is issued instantly into your Amzrover account as a single-use or multi-use balance and does not expire.

Please retain your return tracking number. If a return package is lost or damaged in transit back to our warehouse, we require proof of postage and a tracking number to file a carrier claim. Without proof we, unfortunately, cannot guarantee a refund or exchange.

For USA customers using the prepaid return label we email: we automatically file a carrier claim on your behalf and keep you updated via email throughout the process. If the carrier confirms loss, a full refund or replacement will be issued.

Flash-Sale, Clearance (tagged Final Sale on the product page and at checkout) and personalized items are non-returnable unless they arrive defective or damaged — in which case Section 1 and 2 "damaged / defective item" rules fully apply (free return + full refund or replacement).

If you're unsure whether your order qualifies, forward your order confirmation or screenshot of the checkout confirmation to support@amzrover.com and we'll confirm within one business day.

If you are a consumer located in the European Union / EEA or the United Kingdom, in addition to our 30-day guarantee you have a statutory right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Withdrawal period: 14 calendar days from the day you (or a person you nominate, other than the carrier) receive the goods.
• How to withdraw: email support@amzrover.com with subject "EU/UK Withdrawal Request", your order number, and the item(s) you wish to cancel. A clear statement of your decision is sufficient — no reason is required.
• Consequences: we will refund all payments received for the goods (including standard delivery costs) within 14 days of being informed of your decision. We may withhold the refund until we have received the goods back or you provide proof of having sent them back.
• Return of goods: you must send the goods back within 14 days of notifying us. You are responsible for the direct cost of returning the goods unless the item was defective or incorrect. Goods must be returned in the same condition in which you received them.
• Exceptions: the withdrawal right does not apply to goods made to your specifications or clearly personalized, sealed goods unsealed for health/hygiene reasons, sealed audio/video or software unsealed after delivery, or digital content supplied with your consent where performance began and you acknowledged loss of the right.

This is your statutory right and cannot be limited by any store policy. It applies in addition to, not instead of, our 30-Day Money-Back Guarantee.